Contact & Support
Can’t find your question below? Send us a message — we’re happy to help.
Frequently asked questions
How do I delete my account?
Open the app → tap the profile icon at the bottom right → "Mijn Account" (My Account) → "Account verwijderen" (Delete account). Your profile and your own buddy requests will be deleted. Replies you posted on someone else’s request may, for technical reasons, remain visible for a short while without being linked to your name — email us at info@planjeduik.nl if you want this dealt with completely and immediately.
I’ve forgotten my password.
On the login screen, tap "Wachtwoord vergeten?" (Forgotten password?), or go to planjeduik.nl/recover and enter your email address. You will receive an email with a link to set a new password.
I’m not receiving push notifications.
Go to Settings → Planjeduik → Notifications and check that notifications are turned on. Then log out and back in so the app registers a new notification token. Push notifications are currently available on iOS.
Are my dive logs anonymous?
Yes. Dive logs are not stored linked to your account or name and cannot be traced back to you.
I want to change my email address.
Open the app → "Mijn Account" (My Account) → "E-mailadres wijzigen" (Change email address). You will receive a confirmation email at the new address. If that doesn’t work, just drop us an email.
How do I report inappropriate behaviour in the buddy chat?
Open the conversation → tap ⋯ at the top right → "Melden" (Report). Reports are reviewed as quickly as possible. You can also block a user directly via the same button.
The tide information is wrong.
Tides are based on official Rijkswaterstaat data and are indicative. Local conditions may differ. The app is not an official navigation source — always make your own assessment on site.
Is something wrong on the website or in the app?
Send us an email at info@planjeduik.nl — we’ll fix it as quickly as possible.
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